Frequently Asked Questions (FAQ's)
📦 What’s the delivery time?
We pack your order the same day, and it ships out the next day. :)
(Unless you order Friday at 5 p.m. — then it might leave on Monday… especially if the wine is already calling our name!)
After that, our delivery partners usually take about 1–3 business days to get your spice fix to your mailbox!
🚚 What are the shipping fees?
For all orders in Québec and Ontario, shipping is $9.99, or free over $60!
For the rest of Canada, it's free over $80.
For the U.S. and international orders, shipping fees will be calculated at checkout based on your location and order.
🙋 What if I’m not home on delivery day?
No worries — we know you’ve got a life!
If you'd like the delivery person to leave your package without a signature, just tell us in the "comments" section at checkout.
Because of past package thefts (ugh, we know...), our main carrier requires a signature. Some regional carriers don’t offer that option, though.
After two failed attempts, we get a notification and will reach out to you to get your go-ahead to drop it somewhere safe without a signature.
🫙 I see your seasonings come in jars too — where can I buy them?
To keep shipping costs reasonable, jars are available individually or in sets of 12, 6, 4, or 3.
They’re shipped directly to your door with signature required to avoid theft (it's a thing, sadly).
If you won’t be home and want your package left without a signature, just let us know in the comments at checkout.
👉 And don’t forget to check out [this page] for all our retail locations!
🤔 How much seasoning should I use in my recipes?
All our blends are designed so you can’t really mess it up — promise. But if you're looking for guidance:
👩🍳 Visit our website’s recipe section
Our R&D team (a.k.a. us cooking non-stop in our kitchen!) is always whipping up ideas, and we share them often on our website, Facebook, Instagram, TikTok, and YouTube.
💬 Join our Facebook Group!
Get inspired by fans sharing their go-to recipes using our spices.
🆕 Will your new flavors be available in stores?
We’d be crazy not to want to share them! But it’s up to each retailer to choose which flavors to stock.
If you're the type who loves exclusive first tastes, know that web clients get the first dibs!
📊 Where can I find nutritional values?
We get it — that info matters. You’ll find it on the product page of each blend and on the back of every jar.
⚠️ Do your products contain allergens?
While we take great care in our cleaning and production process, we can’t 100% guarantee the absence of cross-contamination between products.
Please be cautious if you have allergies.
Some of our blends contain mustard, a known allergen that we clearly list on our labels.
🥑 What does "keto-friendly" mean?
Some of our customers avoid sugar completely. Good news: our blends are full of flavor without any added sugar, so they fit perfectly into keto or LCHF diets.
Got cravings? Check out our keto-friendly recipes on the site!
🥦 I’m vegetarian/vegan — are your products for me?
Absolutely!
Take a peek at our recipes — we’re confident you’ll never look at BBQ tofu the same way again!
🌾 I’m gluten-intolerant — are your products safe?
Yes!
We’re super careful during production and our facilities are free of direct gluten sources.
Some of our suppliers aren't "certified gluten-free", but they guarantee less than 20ppm of gluten, which meets Canadian standards.
However, since we aren’t officially certified, use your best judgment.
➡️ Learn more here:
🧂 Do your products contain salt?
Chefs agree: food shouldn’t taste like salt — it should be enhanced by it.
We use salt sparingly and smartly, in low quantities, among the lowest in the industry. The goal? Flavor first.
⏳ How long do your products last?
Technically, spices don’t expire.
That said, for maximum flavor, store them in a cool, dry, dark place (like a cupboard or drawer), and they’ll stay awesome for 2 years or more!
💸 Refund Policy
Did we mess up your order? 😬
No worries!
Leave the packaging unopened and email us at info@lessavoureux.com.
We’ll send you instructions to return it on our dime, and we’ll ship the correct products out to you as soon as we receive the mistake.
👉 For all the details, check our [Returns & Refund Policy].
We hope you have a blast cooking with our spices every day!
Bon appétit – The Savoureux Way! 😋
