Frequently Asked Questions
What is the delivery delay?
We prepare it for you the same day, and it leaves the next day. :) (Unless you order on Friday at 5 p.m. There, it may leave on Monday, especially if the desire for a glass of wine is very urgent!) Then it takes about 1 to 3 working days to our carriers to put this in your mailbox!
What are the shipping fees?
For all orders in Quebec and Ontario, our shipping costs are $9.99 and it's free from $60. For the rest of Canada it's free from 75$. For the United States and internationally, shipping costs will be indicated during checkout based on your order and your shipping address.
What if I'm not home on delivery day?
Don't worry, we know you also have a life! If you think that the delivery man can leave the package without signature and safely at the main door, please request it in the "Comments" section during the payment process. Since too many packages were stolen, we ask our main carrier to make delivery with signature. (Some carriers that we use for specific regions do not offer the signature option) After two attempts, we will receive a notification and we will have to reactivate the package. We will come in contact with you to obtain your authorization to leave the package without signature in an appropriate location.
I see that your seasonings are also available in jars, where can I get them?
To keep delivery costs affordable, the jars are only available in sets of 12, 6, 4 or 3. They are delivered by carrier directly to your door with signature to prevent your package from being stolen (Whatever scourge!) If you know you will be away and want our carrier to leave the package unsigned at a specific location, just let us know in the comments section during checkout.
We also invite you to consult this page to know all our points of sale!
How much seasoning should I add to the recipes I usually cook to give them WOW ?
All of our flavors are designed so you can't really go wrong. Despite that, we thought it was a good idea to equip you:
- Recipes on our website
Our collaborators and ourselves always cook with our own seasonings (ok... we have a bias!) So we have a hyperactive research and development team, and that's why we frequently share our good ideas with you in the recipe section of the website, on our social media ( Facebook , Instagram , TikTok , Youtube ). A great source of inspiration is to join our Facebook "Group" page where Fans share their recipes
Will your new flavors be available in store?
We would be crazy not to offer them all! But the choice of flavors offered remains at the discretion of the merchants. :) If you like scoops , know that we always offer our new products to our web customers first!
Where can I find the nutritional values?
Ah, we know how important it is! They are available in the product section, as well as on the back of each jar.
Do your products contain allergens?
Although we use great rigor in the cleaning and production processes, we cannot guarantee 100% the absence of ingredients from one in the manufacture of the other. So stay vigilant before consuming our products! Some of our products contain mustard which is an allergen listed on our labels.
What does it mean, ketofriendly ?
Part of our clientele is made up of health-conscious people who have completely removed the various types of sugar from their diet. Since we don't need sugar for our products to be tasty, that's fine! If you eat keto or LCHF, we thought of you! Check out our recipes!
I am vegetarian / vegan, can I consume your products?
Of course! Take a look at our recipes, we guarantee you will never be able to do without our BBQ tofu again!
I am gluten intolerant, are your products suitable for me?
We are really rigorous in our production; there is no contact with gluten sources. However, we are not certified. Although we have great confidence in our suppliers of organic spices, they are not all certified Gluten Free. So we let you be the judge!
Do your products contain salt?
The great cooks are unanimous, a dish should not taste salt. Salt should be used simply to enhance taste and flavor. We have therefore followed these recommendations in the creation of all our recipes. :)
The goal is that you don't have to add salt or pepper when cooking with our seasonings.
How long do your products keep?
In principle, spices do not have an expiry date. That said, you can easily keep them for two years or more in good storage conditions. Store them in a dry place without direct light. (Ex. a drawer or cupboard)
Refund Policy
Did we make a mistake in your order?
Leave the packaging intact, write to us by email at info@lessavoureux.com, we will give you all the information to return your package to us at our expense. Of course, we send you the right products as soon as the postman brings us back the wrong order.
For more details, see our return and refund policy.
We wish you a lot of fun cooking our spices in your daily life!
Enjoy your food!